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I BOUGHT RINGBACK TONE BUT IT'S NOT PLAYING
tigirlilly
Newbie
‎10-21-2011 05:07 PM

I went online and bought ringback tone, made sure I clicked 'OK' and that I definately paid for it and the money was taken out of my balance. Anyway when I called my phone to make sure it would play all I can hear is "classical music"!!!!!  So the money was taken out of my balance and I paid for tone I don't have!!!!!!!  Not happy!

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Re: I BOUGHT RINGBACK TONE BUT IT'S NOT PLAYING
budone
Legend
‎10-21-2011 05:33 PM

You need to assign the ringtone via online account I believe.

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Re: I BOUGHT RINGBACK TONE BUT IT'S NOT PLAYING
SuzyQ
Community Leader
Community Leader
‎10-22-2011 02:26 AM
Ach, double posted and I answered the other one! At least we agree, budone!
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Re: I BOUGHT RINGBACK TONE BUT IT'S NOT PLAYING
DaisyP_VZW
Verizon Employee
‎10-26-2011 08:30 PM

Thanks, budone and SuzyQ, for your contribution.

 

Hello tigirlilly,

 

I can certainly understand why you wouldn't be happy if the ringback tone you purchased is not the one that's activated. Once you purchase a ringback tone you do have to set it as default or assign in to certain contacts. You can do this by simply following these steps:

 

  1. Login to My Verizon.
  2. Under I Want To... Select More Actions.
  3. Under Media select Manage Ringback Tones.
  4. Under Manage select My Ringback Tones.
  5. Set  your Ringback Tone as Default, Assign by Day of the Week or set it by Contacts.

I'm sure you'll find this information helpful. Thanks for Ruling the Air with Verizon Wireless!