How long can I have an inactive account?

kelly18
Member

I currently have a prepaid plan and I will not adding money to renew my monthly prepaid plan for about 70 days as I will be out of the country. Therefore, I will have an inactive account for >60 days. I am fine with having to choose a new plan when I restart it back up, but will I still have my same phone number? How long could I have an inactive account before I would lose my number?

0 Likes

Re: How long can I have an inactive account?

bearone21
Leader

ccal cs, 1-800-922-0204

0 Likes

Re: How long can I have an inactive account?

Community Manager
Community Manager

kelly18, I'm right here to help, as I know it is important to have all the information when making changes to your account. I hope you have an enjoyable time out of the country. All prepaid accounts that do not have an activate paying account will lose the phone number after 60 days. So, on the 61st day, your number will be disconnected & it wouldn't be retrievable when you sign back up for prepaid service when you come back from being out of the country for 70 days. I hope this information is beneficial. AliciaD_VZW