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How do I stop the message I get before every call?

TennisPlayer9
Member

On the $80/month prepaid unlimited plan, every call begins with a voice announcement of the minutes remaining: "The time available for this call is: Unlimited." How do I turn this announcement off?

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Re: Disable pre-call "time available" announcement - $80/mo. prepaid unlimited plan

howarddavidp
Member

Hello,

You can do this from the automated prompts when you call 888-294-6804: (no need to talk to a person)

Option 4

Option 2

Option 3

Option 1

Then choose LOW from the available choices, this disables the pre-call notifications.

Dave

Re: Disable pre-call "time available" announcement - $80/mo. prepaid unlimited plan

Jherb
Member

Me too.  I'm on the $50 unlimited plan.  I just started my second month and had to get a new phone.  Activated the new one with my existing number and this crappy announcement started on every outgoing call.

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Re: Disable pre-call "time available" announcement - $80/mo. prepaid unlimited plan

Jeremy1129
Novice

Contact customer care at 888-294-6804 and ask them to set your announcement level to Low

Re: Disable pre-call "time available" announcement - $80/mo. prepaid unlimited plan

howarddavidp
Member

Hello,

You can do this from the automated prompts when you call 888-294-6804: (no need to talk to a person)

Option 4

Option 2

Option 3

Option 1

Then choose LOW from the available choices, this disables the pre-call notifications.

Dave

Re: Disable pre-call "time available" announcement - $80/mo. prepaid unlimited plan

rightynsf
Member

Thank you, very much.

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Re: Disable pre-call "time available" announcement - $80/mo. prepaid unlimited plan

ElonVrz
Member

Was not able to make calls and was receiving an announcement "Time available - Unlimited, please conta t verizon." 

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Re: How do I stop the message I get before every call?

ElonVrz
Member

Was not able to make calls. Received the following a message when trying tk 

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Re: How do I stop the message I get before every call?

ElonVrz
Member

Was not able to make calls. Received the following message when trying to make a call "Time available - Unlimited, please contact verizon". 

Called customer service, explained briefly what was happening, and the associate was able to get my phone working to make calls again. Only took a few minutes. Said he had to refresh the account in some way. Really glad he was able to get it operating so fast. Very, very helpful.

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