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Re: Customer Service issue, filing a complaint

It is in the house where it is the worst. But even outside the home the service is terrible.  The area code is 31309. I have a Galaxy S4.

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Re: Customer Service issue, filing a complaint

Customer Support

Tugboating4life,

Gotcha. Sounds like something has changed there. I'd be happy to take a closer look at that for you. Could you send me a direct message? http://vz.to/1v0uLEw .

BrianP_VZW
Follow Us on Twitter @VZWSupport

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Re: Customer Service issue, filing a complaint

It will not allow me to send direct message. Maybe I don't know how. Can you just message me instead to move this along?

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Re: Customer Service issue, filing a complaint

Sr. Leader

How To: Direct Message  and  brianp_vzw

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Re: Customer Service issue, filing a complaint

It tells me I am not allowed to use this option

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Re: Customer Service issue, filing a complaint

Sr. Leader

Did you send a Follow request to brianp_vzw by hovering over his user name and clicking Follow?  If you did, he has to approve that request.  He likewise has to send you a Follow request that you'll have to approve; it'll be in your forum inbox.  Once you both are Following each other, then you can send him a Direct Message.

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