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Added 3GB Data But Still No Internet :(

Member

Dear Verizon,

We added 3GB data after running out of 3.5GB that came with the plan, but when I last checked the data status it still showed 0 MB remaining. What's going on?

In addition, when I purchased the 3GB data via the website earlier, how come it didn't first deduct from the remaining balance ($19.75) I have for my account but charged the full $20 directly from my card? Wasn't it supposed to be $19.75 from remaining balance + $0.25 from my card?

T-Mobile would still give you data access at a lower speed instead of completely cutting off access. Plus their data plan management was so easy to use. We're seriously considering switching to T-Mobile now..

Please help!

Cheers,

Sidney

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Re: Added 3GB Data But Still No Internet :(

Community Manager
Community Manager

I understand your concerns sidneyverizon! It appears that you have a prepaid account and we have very limited access to prepaid accounts. Please contact our prepaid customer service team at 888-294-6804 for further assistance.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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Re: Added 3GB Data But Still No Internet :(

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If you don't have enough on your balance of course they are going to charge you card. If you were on postpaid you would still have data but be charged $15 per GB. That's better? I'd rather be cut off. Oh and those Edge speeds T-Mobile slows you down to are useless. Might as well be on dial-up.

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Re: Added 3GB Data But Still No Internet :(

Member

Hello mrhelper,

Thanks for your reply!

The point is, I have $19.75 available in the account already. So Verizon could have first deducted from there before charging the remaining ($0.25) from my card, don't you think so?

And even though T-Mobile's edge speed is slow, it's still enough to download emails and IMs.

As of now, I still have no data..

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Re: Added 3GB Data But Still No Internet :(

Community Manager
Community Manager

I understand your concerns sidneyverizon! It appears that you have a prepaid account and we have very limited access to prepaid accounts. Please contact our prepaid customer service team at 888-294-6804 for further assistance.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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Re: Added 3GB Data But Still No Internet :(

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sidneyverizon wrote:

Hello mrhelper,

Thanks for your reply!

The point is, I have $19.75 available in the account already. So Verizon could have first deducted from there before charging the remaining ($0.25) from my card, don't you think so?

No I don't and no other business would do that either, You do realize that credit card companies charge a fee for every transaction and do a transaction for 25 cents would have cost Verizon more than 25 cents. Trust me if I ran a business and your bill was $20 and you wanted to hand me $19.75 then charge the remaining 25 cents on a credit card I would have told you to come back when you had $20 in cash or do the entire $20 on the credit card.

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