TtRe: Extremely slow data speeds!!!!! And service issues!

[LDK64048]

I have the same thing at 64048 and lucky to have 2 bars!   I have spent over 10 hours on the phone with tech support to be told “nothing can be done, your phone works”.  Verizon use to be AMAZING now not so much!!

[vzw_customer_support]

@LDK64048 ,

It's great to know that you had already contacted us on this same issue, but there definitely would have been more to the discussion other than saying that your phone is working. What data speeds are you getting exactly? Do you have this same issue in other places, or only at 64048 ?

[LDK64048]

Well, I know what I was told and the last rep I talked to actually said, “you have ‘congestion’ in your area now with more people being out since COVID-19 is leaving.” “We can’t just go build you a tower over night”.  

Please after 10 hours on the phone, multiple IT tickets, many reps, and all of a sudden I have congestion!???   No sorry, that is not accurate or correct if others in different states are having the same issue with Verizon.   I have upgraded my phone, upgraded my cell plan, and had 5G 4 bars to luckily having 2 bars!!!   I currently have -113 DM’s

Yes the same issue applies unless I am next to a tower!!   Why should I need to purchase a cell booster to obtain what I had until late March???

[vzw_customer_support]

I rely on  my own service at home daily so I  can  imagine how frustrating this must be.  Let's check all  options and details together so we can do everything we can to help.  A private message has been sent for further assistance.

[LDK64048]

Message was received and followed instructions to no follow up.

[Predator7]

That's very new normal for Verizon.

[vzw_customer_support]

Having reliable data is a must. We don't want you to have turtle speeds. I would love to help. Is anyone else having this issue in your area? May I have your nearest intersection and zip code? -AmberF_VZW

[Rods721]

Same issues here in Virginia. Only answers I get is I need to switch to a premium plan, even though I have unlimited. After talking with others in my community everyone have same issues w Verizon, alot switched to Tmobile and love it. I'm going too@ end of billing cycle after 19 years. Seems they've changed from Verizon to Verigreedy. 

[vzw_customer_support]

Oh no, Rods721! It's our priority to provide a seamless network experience, and we are concerned to hear that you are experiencing challenges with your data connection. The last thing we want is to lose your loyalty! We would love the opportunity to help you in any way we can. Can you please elaborate further? When did this issue start? Does it occur in a particular location? 

[Jesse34]

I can tell you that in multiple locations in Kansas, Nebraska and Missouri my signal strength is up and down but the bandwidth is below even the old dial up 56k modem speeds. Big issues in 66216 and 68025.  In my house (66216) I used to have excellent bandwidth about 2 years ago but now we have had to rely on other service providers. T-MOBILE claims to have superior bandwidth and connectivity now… thinking about a switch. 
jesse