Wifi Extender 2 stuck on 11a

[jav6]

Update from Technical Support regarding Network Ticket NRB000010226319:

Issue has been resolved. "Changes made to a geofile caused a state change to perform a PNP0.  Once the MDB was reset the orders started to process"

Exactly what that means also is 'above my pay grade'.  Sounds like a 'Master Data Base' got hung up and had to be reset.

[vzw_customer_support]

Sorry to hear about the issues with your Network Extender, juandeleon. We want the best for you and we're happy to help. To clarify, since it's been 2 days, are you still having the issues? If so, which lights are you seeing on the Network Extender? 

RyanM_VZW

[vzw_customer_support]

We want to ensure your Network Extender is working properly at all times, Chadgriffiths. There was a known issue that caused an issue with the Network Extender. Everything should be back up and running at this time. Please let us know if you are still experiencing issues with your device. 

DanielleR_VZW

[vzw_customer_support]

We were having a network issue that has been resolved and it involved network extenders. Is yours working now?

RosanneM_VZW

[vzw_customer_support]

We understand the importance of being able to connect to your network extender FiddleOfGold. We do show that this issue has been resolved. Please let us know if you need any additional assistance. 

RashadM_VZW

[vzw_customer_support]

We understand the importance of being able to connect to your network extender casohio2mn. We do show that this issue has been resolved. Please let us know if you need any additional assistance. 

RashadM_VZW

[vzw_customer_support]

We deeply apologize for this experience, awack1. We are here to help. Our network was experiencing an issue with the Network Extender service, but it has now been resolved.

Are you still experiencing an issue with the Network Extender?

StevenG_VZW

[vzw_customer_support]

Hello, being on top of your Network Extender is vital, especially if you are having issues. A couple of days ago we had an alert/outage with our Network Extender equipment. Since then the issue has been resolved. Are you still encountering problems?

GilbertoL_VZW

[vzw_customer_support]

We are here to aid you in the best way possible. A couple of days ago we had an alert/outage with our Network Extender equipment. Since then the issue has been resolved. Are you still encountering problems?

GilbertoL_VZW

[vzw_customer_support]

Thanks for reaching out, we apologize for the inconvenience. We were having a network issue that impacted network extenders. It has been resolved, are you still having the issue?

RosanneM_VZW