Verizon WiFi extender piece of garbage

[vzw_customer_support]

Thanks for those details. Can you please make sure that Advanced Calling is turned on for both devices https://www.verizonwireless.com/support/knowledge-base-206984/ KevinR_VZW

[Mags1]

Yes there is a check mark next to LTE,VoLte On

[jav6]

---

@Mags1 wrote:

Possibly later today I could ask a friend with an android to see if they are able to connect to extender.  Our iPhones have always been able to connect without issue. This is a new problem for us in the last 24 hrs. I will go look at the Samsung SLS-BU10B manual.  Since this is a new issue I'm not sure that will help but I'll try

---

Well, that is new info (and important) that your iPhones were working before with the extender.  Maybe an iOS update affected a setting.

[Mags1]

There were no updates done. 

[Mags1]

Thank you jav6 for your efforts and time.  I guess now I'm just waiting for Kevin from VZN for some ideas or answers

[Mags1]

Advanced calling is on for both devices.  The extender had been connected to both iPhones prior to today but no longer are connected.

[vzw_customer_support]

Thanks for keeping us posted. We sent you a Private Note.

GilbertoL_VZW

[jav6]

---

@vzw_customer_support wrote:

Thanks for keeping us posted. We sent you a Private Note.

GilbertoL_VZW

---

@vzw_customer_support , @gilbertol_vzw   Since this is a Public Forum, any solution/finding you discover for this users' issue should be shared with the Forum, minus any personal info, of course.

[SonyaVJ · Accepted solution]

appreciate it. It’s the 4G LTE Network Extender

[jim_green]

whats the solution ?