Samsung 4G LTE Network Extender 2 - No IP Address

Member

I can not get my Samsung 4G LTE Network Extender 2 to connet to the Verizon Network.

The screen on the device reads:

"Connecting to the Verizon Network

(Step 8a of 14)"

And then nothing happens.

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Re: Samsung 4G LTE Network Extender 2 - No IP Address

Member

Called the Verizon Helpline.  After hours of working with them, they sent me a replacement.  

The LTE Network Extender they sent wouldn’t connect either.  Eventually I just did a factory reset on my Netgear R8000 and the extender connected.  No idea what really changed in the router settings?!

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Re: Samsung 4G LTE Network Extender 2 - No IP Address

Sr. Member

@Johnnylp wrote:

I can not get my Samsung 4G LTE Network Extender 2 to connet to the Verizon Network.

The screen on the device reads:

"Connecting to the Verizon Network

(Step 8a of 14)"

And then nothing happens.


Here is a comment provided in an old thread that might help:

4G Net Extender Step 8a issues.jpg

...Just another VZW customer...trying to offer some assistance...
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Re: Samsung 4G LTE Network Extender 2 - No IP Address

Sr. Member

@Johnnylp wrote:

I can not get my Samsung 4G LTE Network Extender 2 to connet to the Verizon Network.

The screen on the device reads:

"Connecting to the Verizon Network

(Step 8a of 14)"

And then nothing happens.


A simple search in the Forum for '8a' shows numerous related threads including this one that might help:

https://community.verizonwireless.com/t5/Network-Extender/NE2-Stuck-at-Step-8a-CURE/m-p/1166938

...Just another VZW customer...trying to offer some assistance...
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Re: Samsung 4G LTE Network Extender 2 - No IP Address

Customer Support

Thanks for reaching out, Johnnylp. We do want to make sure that the Network Extender is working for you. Is this the first time you're trying to set the network extender up? Or was it already activated and this message appeared? KevinR_VZW

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Re: Samsung 4G LTE Network Extender 2 - No IP Address

Member

Called the Verizon Helpline.  After hours of working with them, they sent me a replacement.  

The LTE Network Extender they sent wouldn’t connect either.  Eventually I just did a factory reset on my Netgear R8000 and the extender connected.  No idea what really changed in the router settings?!

View solution in original post

Re: Samsung 4G LTE Network Extender 2 - No IP Address

Sr. Member

@Johnnylp wrote:

Called the Verizon Helpline.  After hours of working with them, they sent me a replacement.  

The LTE Network Extender they sent wouldn’t connect either.  Eventually I just did a factory reset on my Netgear R8000 and the extender connected.  No idea what really changed in the router settings?!


Did you check or did Verizon Support have you check your routers' IPSec Passthrough setting, enabled or disabled if it is even there?  Were you able to look at your router logs when it failed at step 8a to see if there were any clues?

...Just another VZW customer...trying to offer some assistance...
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Re: Samsung 4G LTE Network Extender 2 - No IP Address

Sr. Member

You might look at:

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Will-my-Nighthawk-X6-R8000-allow-vpn-connect...

This might be related to why it was failing.

...Just another VZW customer...trying to offer some assistance...

Re: Samsung 4G LTE Network Extender 2 - No IP Address

Member

We enabled PassThrough and rebooted several times....router would not go past 8a.  

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