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Network Extender 2 and Home Phone connect
vilmedia
Newbie
‎08-17-2019 09:56 AM

My Network Extender 2 works with our cell phones, but doesn't with our Verizon Home Phone. Any solution, or is this simply the nature of the beast?

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Re: Network Extender 2 and Home Phone connect
vzw_customer_support
Customer Service Rep
‎08-19-2019 10:16 AM

Hello, vilmedia and we'll be more than willing to help clear up this concern for you regarding your Home Phone Connect. By default, the LTE Network Extender 2 supports 4G smartphones with simultaneous voice and data capability. Please note that it does not support legacy 1X voice or 3G EVDO data services. Are you using a 3G or 4G Home Phone Connect at home?

 

 

AlanS_VZW

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Re: Network Extender 2 and Home Phone connect
vilmedia
Newbie
‎08-19-2019 11:47 AM

Thanks for your response. I don't see an indication of 3G or 4G on the unit, but I assume it is a 3G, since I've had it for some time. It's Huawei ModelF256-BVW. It isn't showing any improvement of signal level with the Network Extender, while our cell phones show multiple bars (whereas previously we were working with an average of 1 bar...). Is there a 4g "home phone" unit that works with the Network Extender?

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Re: Network Extender 2 and Home Phone connect
vzw_customer_support
Customer Service Rep
‎08-21-2019 12:08 PM

Thank you for thel helpful details, vilmedia. The device you have is a 3G device. The Wireless Home Phone T2000 is a 4G device that would work with a 4G Network Extender. You can view this device here, http://spr.ly/6601ENIOx.

DanielleR_VZW

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Re: Network Extender 2 and Home Phone connect
vilmedia
Newbie
‎08-21-2019 01:13 PM

Thank you for your assistance.

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