I'll try not to sound as irritated as I am *smile*. We have a 4G LTE Network Extender that I bought some time ago and worked well with our previous Verizon plan. Well, to save a few dollars, we decided to switch to a prepaid plan to get the double data at a lower price. Before doing this, I looked carefully at the Network Extender pages to see if there was anything there about prepaid accounts. Nothing, I went over the marketing pages for the extender and the details of prepaid plans with a fine toothcomb, nothing.
Okay, so now we're on a prepaid account and I find that the Network Extender won't boot up, stalls out "connecting to Verizon Network" (step 8b). So I called up Verizon, expecting that this would be as easy as adding the Extender MAC address to our new account, and what do you know? The extender that I paid $250 for doesn't work on prepaid accounts, I'm told. Why would that be, I paid full price for it, and expect it to work on my Verizon account...especially since there was no caveat about prepaid accounts on the Network Extender or prepaid account sales pages.
Okay, I'm doing okay with wi-fi calling, we have great wi-fi. That's not the point. The point is that I bought this thing and now cannot use it. How is that right for customer's? As a company Verizon has an obligation to make sure that the items that it sells work as they specify.
I'm not irritated enough to leave Verizon, although I feel that I should be *smile*, but as a customer, I feel ripped off. Of course, the person that I talked with at Verizon about this said that she sent a ticket upstream to fix this for prepaid customers. I'm not holding my breath on that one *smile*, since in retrospect it's obviously a marketing tool to tilt people towards the more expensive accounts. But again, I bought this thing to make my "full coverage" according to Verizon's coverage map, work at my house...I shouldn't have had to pay for it in the first place. But then to have it not work on Verizon, well, I'm just a little fluffed up about it. Verizon needs to stand behind the products that it sells.
Verizon Network Extenders can only be registered to postpaid accounts.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
With wifi calling, I don’t see the purpose of the network extender. The network extender puts your calls through wifi, wifi calling puts your calls through your same wifi.
Sell it and get some money for your investment. No reason to keep pushing that *smile*, move on, technology moves on, and recover some of your sunk cost.
@Ann154 wrote:Verizon Network Extenders can only be registered to postpaid accounts.
Not sure why you bothered to post this. If you read my posting, that's the issue, not an answer.
But thanks for trying...got your posting count up one more, looks like. Congrats!
@Weth wrote:With wifi calling, I don’t see the purpose of the network extender. The network extender puts your calls through wifi, wifi calling puts your calls through your same wifi.
Sell it and get some money for your investment. No reason to keep pushing that *smile*, move on, technology moves on, and recover some of your sunk cost.
The reason that I have a network extender is because using it is easier on the battery usage in our phones than wi-fi calling, not because I can't use wi-fi calling. I mentioned that wi-fi calling is functional to me in my posting, and that's fine. On the other hand, I paid Verizon $250 for the network extender to extend my battery usage, less charging, etc. and made the apparently bad assumption that it would work as long as I was using Verizon Wireless.
I don't want to sell it for whatever I can get for it, I want to use it as Verizon told me I could use it when I bought it. The network extender has a lot more value to me in it's functionality than the $50 or whatever I could get for it on eBay.
The purpose of this posting was to spread the fact that Verizon's Network Extender doesn't work on prepaid accounts. And to also mention that I feel cheated as a Verizon customer that it doesn't work on prepaid accounts...it should. I feel caught by a marketing strategy that's not mentioned on the Verizon Wireless web site. At least not anywhere that I could find it.
https://community.verizonwireless.com/t5/Prepaid-Plans/Network-extender/m-p/937282
https://community.verizonwireless.com/t5/Network-Extender/Network-Extender/m-p/771808
https://community.verizonwireless.com/t5/Samsung-Galaxy-S-Series/Network-Extender-Issue/m-p/875997
Search of google does verizon network extender work with prepaid would work
You searched the Verizon Post Paid pages only. There is no mention of Network Extender in the pre-paid pages.
I'll agree Verizon doesn't make it front and center, but then again, they don't really mention prepaid in the post paid pages.
Since there was already many warnings in these forums and yours is now added to that, you are back to decide what you are going to do.
Switch back to postpaid, use wifi calling, switch carriers.
FYI wifi calling with airplane mode on uses even less battery than using network extender. Only wifi radio is being used and not searching for stronger cellular signal.
@Weth wrote:
https://community.verizonwireless.com/t5/Prepaid-Plans/Network-extender/m-p/937282
https://community.verizonwireless.com/t5/Network-Extender/Network-Extender/m-p/771808
https://community.verizonwireless.com/t5/Samsung-Galaxy-S-Series/Network-Extender-Issue/m-p/875997
Search of google does verizon network extender work with prepaid would work
You searched the Verizon Post Paid pages only. There is no mention of Network Extender in the pre-paid pages.
I'll agree Verizon doesn't make it front and center, but then again, they don't really mention prepaid in the post paid pages.
Since there was already many warnings in these forums and yours is now added to that, you are back to decide what you are going to do.
Switch back to postpaid, use wifi calling, switch carriers.
FYI wifi calling with airplane mode on uses even less battery than using network extender. Only wifi radio is being used and not searching for stronger cellular signal.
Well, hate to be the bearer of bad news for you, but I've read enough conflicting stuff in the Verizon forums over the years that, amazingly enough, I don't go to the forums when I'm looking for authoritative information. I go to the fine print on the web pages that I'm agreeing to, and/or call Verizon. Which I failed to do this time since it didn't occur to me that I'd have to do that. But thanks for the reading material, really appreciate your searching the forums for me. Very helpful.
And, FYI, yes, I'm aware that I could manually switch my phone to airplane mode and use wi-fi only whenever I'm at home. And then switch back whenever I leave. Except I don't choose to live my life that way, my phone isn't the center of my life, just a tool, I just want it to work.
I just want the piece of hardware that I bought from Verizon to work for me as it should.
Sorry, I have to apologize for my reply above...I was in the middle of editing it to tone it down, and ran out of time to edit. So it went out in a more sarcastic tone than I wanted.
I'm just very frustrated at this point, having to make the choice between the battery on my phone and saving money on a prepaid plan that costs less and has three times the data of the postpaid plan that we moved from. I wasn't aware that I was making that choice.
Anyways, I'm sorry that the above reply is so offensive. Next time I'll edit faster *smile*, didn't know that there was a time limit, since I hadn't hit it while editing before.
Start a new topic or ask questions in the open forum.
