why is the data usage showing much higher than the usage shown in My Verizon account

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the data usage on my is showing 1.2 gigs of usage but in My Verizon account its on .931 gigs

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Re: why is the data usage showing much higher than the usage shown in My Verizon account

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Are you seeing the 1.2gigs of usage on your device / for a period of time? It's possible that where that amount is displayed is for all data usage (cellular network/wifi) or for a different time period than the amount viewed in MyVerizon which would only include data used over their network

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Re: why is the data usage showing much higher than the usage shown in My Verizon account

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Community Manager

We need to make sure that you have accurate information Paumuz21. I do appreciate your being proactive in checking your usage. How are you viewing your data usage that is showing the 1.2GB? Has your usage synced up since 1/15/17?



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