TANBASH65, the last thing I want is to lose you as a Verizon customer and it's upsetting to hear about this experience. $650 is a lot of money and I would never want any customer to be responsible for an invalid charge such as this. It is quite concerning that you haven't been provided with the proper resolution to the returned stolen phone and that this has been an issue for over 5 months. Please allow us the opportunity to look at your account in detail so we can address this concern as soon as possible. I have sent you a Direct Message to your Verizon forum profile to help address this issue. I look forward to working with you to ensure your needs are resolved. Thank you.
AlanS_VZW
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