I sent back a faulty phone to you in November of 2017. it was stolen in transit - I sent tracking numbers and I have followed up numerous times, i have spoken to numerous customer service reps who have given false promises that the issue of crediting my account $649.99 would be taken care of. I have asked to speak to a supervisor numerous times, and the agents refuse. it is now APRIL - 5 months later and my account has still not been credited for the $649.99 and I am also being charged LATE fees, when infact I am paying the balance of the bill on time. A SUPERVISOR NEEDS TO CALL ME TODAY or I am switching to another carrier. I am done with VERIZON.
TANBASH65, the last thing I want is to lose you as a Verizon customer and it's upsetting to hear about this experience. $650 is a lot of money and I would never want any customer to be responsible for an invalid charge such as this. It is quite concerning that you haven't been provided with the proper resolution to the returned stolen phone and that this has been an issue for over 5 months. Please allow us the opportunity to look at your account in detail so we can address this concern as soon as possible. I have sent you a Direct Message to your Verizon forum profile to help address this issue. I look forward to working with you to ensure your needs are resolved. Thank you.
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