remove Device from account

[GATO007]

how do i remove a device or cancel a device from my account?

[tikibar1 · Accepted solution]

To cancel service or remove a line permanently: Call Customer Service at (800) 392-0717, (Mon – Fri, 7 AM - 9 PM, Sat – Sun, 8 AM – 9 PM local time).

Suspend service FAQs | Verizon Wireless

[amberf_vzw]

I am sad to hear that you want to leave the family Gato007. I would love to help to see what options you have. I have sent you a private message so we can further assist you.

AmberF_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[gator2]

I think it is poor customer service that you can add anything you want on line, but to cancel one of five lines that is already paid for and on a month to month plan, that you have to call the telephone number.

[bearone21]

that's how they confirm your the owner, have the password instead of someone hacking your account & then you then wonder why the phone doesn't work.

[mpeck85]

Except I'd be much more concerned if someone hacked into my account to ADD a device that I end up paying for rather than removing a device that I would no longer have to pay for.  So that doesn't make any sense.

[librariladi]

This information should have been more readily available elsewhere. I waited for 20 minutes for a live agent with no response. Easy to add a line. You could make it easier to find out HOW to get rid of one when it is necessary to.

[rkgreuter]

no. its because they want to convince you not to, or to come up with another plan, even though they  should have already offered the best plan to begin with! 

[rkgreuter]

lol! right??!!!! 

[PGus]

Congratulations on breaking California Law Verizon!

"(c) In addition to the requirements of subdivision (b), a consumer who accepts an automatic renewal or continuous service offer online shall be allowed to terminate the automatic renewal or continuous service exclusively online, which may include a termination email formatted and provided by the business that a consumer can send to the business without additional information."

https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=201720180SB313