This is not the type of experience we want you to have with your Verizon service, knightfour66. Reliable service is a must nowadays especially since we depend on our phones for everything. Allow us to gather more information to be on the same page. Besides the issue with the phone calls, what other problems are you having with the service? How long have you been experiencing this problem for? Are there other Verizon customers in the area reporting similar service issues?