VWUser00,
Thanks so much for reaching out to us on the forums! We'd be happy to assist you with your order. We know how excited everyone is to get their new phones. If you can reach out to us through a secure method such as phone, livechat, or even social media, we can take a look at your order to see if an update is available. Here's a link to those options. http://vz.to/1IczeM5
EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!