poor service

cynosure5353
Member

I ordered a upgrade on line for extra minutes.

they state thet never got it. but they kept charging me for extra minutes.

I have used verizon for years. it is one of the worse web site to navigate through.

I will be going elswhere real soon!

0 Likes
Highlighted

Re: poor service

glitchedpixel
Sr. Member

Which is it? Your post is confusing. Was it an upgrade or a plan change? All modern plans have had unlimited talk time for years. You're not explaining everything.

0 Likes
Highlighted

Re: poor service

Community Manager
Community Manager

Cynosure5353, we never want you to pay for services that you are not getting or using. To see that this situation has you thinking about leaving us is turning our smile upside down. Having troubles with your account concerns us so let's work together to find out what's going on and how we can help. We will be in touch with you soon. 

 

TakendraW_VZW

0 Likes