Thanks so much for reaching out to us on the forums. I know how important it is to have options for upgrading! Let's get you the information you need! Since the community forums are a public place, we won't be able to get the information we'd need to check your account here. I've included a link below that shows our Social Media contact options. We also offer livechat on our site, which you can also find with the link. Once we're able to take a look at your account, we'll be able to review your options with you. You can also always give us a call at 1-800-922-0204. http://vz.to/1PmNciG
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