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iPhone 7 is paid off... Verizon won't let me upgrade

My iPhone 7 is paid off. I am trying to upgrade to an iPhone 8. Verizon wont let me upgrade due to the device spending limit.

Has anyone else had a spending limit issue with Verizon? 

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Re: iPhone 7 is paid off... Verizon won't let me upgrade

Community Manager
Community Manager

Sorry to hear about the inability to upgrade due to reaching your spending limit, jessewilliams562. I know this is a bit confusing but I'm happy to shed some light. You can find out more about spending limits here under #2: http://spr.ly/6609Ehxcz

The device spending limit may change over time based on the age of the account and other variables. Does this clarify? RyanM_VZW

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Re: iPhone 7 is paid off... Verizon won't let me upgrade

I still don't think its right considering I pay my bill on time every month. I am never late on a payment. My spending limit can be reset. If someone at Verizon doesn't reset the spending limit, I will be looking at other cell phone companies.

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Re: iPhone 7 is paid off... Verizon won't let me upgrade

Ann154
Expert

You might want to reach out to the financial services department at 866.266.1445 to ask about the spending limit on your account. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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