Mizzelegant, We want you get the service you deserve and get you the help you need. Do you have Verizon Wireless postpaid or prepaid? If you are currently with our prepaid department they will be able to assist you by calling 1-888-294-6804 YareliM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!