hotspot usage

Robert53105
Member

I have unlimited data but now its saying I'm out of hotspot usage, how am I suppose to connect to my laptop?

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Re: hotspot usage

Ann154
Expert

Use a different hotspot device.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: hotspot usage

Community Manager
Community Manager

Robert53105, 

 

I'm sorry to hear that you are having difficulty with your mobile hotspot this month. On our Beyond Unlimited plan, once you reach 15GB of mobile hotspot data, you are reduced to 3G speeds for the remainder of the month. As Ann154 mentioned, if you have another device available, you could use it for additional 4G mobile hotspot. Another option would be to add a new hotspot line such as a jetpack to your account. 

 

MichelleH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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