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everytime I log onto my verizon it makes me reset my password...

Member

I don't know why it keeps doing this. How can I stop it form happening?

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Re: everytime I log onto my verizon it makes me reset my password...

Customer Support

xoxoyazyxoxo,

That would definitely be frustrating to have to reset your password each time you log in! Let's get this working the way it should! Does the site give a reason it is asking you to reset it? Have we tried resetting it to several different things? Have you tried from another web browser or device to see if it still asks you to reset the password there?

AndrewT_VZW
Follow us on Twitter @VZWSupport

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Re: everytime I log onto my verizon it makes me reset my password...

Sr. Leader

Sometimes it happens if you have chosen to save a password and maybe another form-filled entry gets placed in the box, and then you get locked out because it is the wrong PW, then you have to reset.  Just a thought.

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Re: everytime I log onto my verizon it makes me reset my password...

Member

It hasn't asked recently which is surprising... but I don't know why it kept resetting, it just says I need to reset it, no explanation as to why. I use the same password everytime too.