dropping a line?

[Unfortunate]

I have contacted Verizon customer support twice using the internet web site texting.  I want to cancel one of my 3 phone lines.  My wife and I only need two lines.  I was told my line would be dropped by both the customer support people.  However, 3 days later, I'm still getting robo calls on that phone!!

So, I checked the Verison web site one more time and found this statement, "You can't cancel the line via the Internet. You have to call customer service at *611 from your phone." 

I guess the two Verizon customer support people weren't being honest. 

However, to cancel using 611 is also a problem because Version must verify my phone I'm calling from.  Is it their phone?  So, I will now drive into town to find a Version store — what a hassle. 

Unfortunate

[tikibar1 · Accepted solution]

To cancel service or remove a line permanently: Call Customer Service at (800) 392-0717, (Mon – Fri, 7 AM - 9 PM, Sat – Sun, 8 AM – 9 PM local time).

From  Suspend Service FAQs

[Unfortunate]

Update.  The people at the verizon store couldn't help me.  They also gave me the phone number 800-392-0717.  Verizon should consider updating the web site with this number. 

[typicalverizion]

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@tikibar1 wrote:

To cancel service or remove a line permanently: Call Customer Service at (800) 392-0717, (Mon – Fri, 7 AM - 9 PM, Sat – Sun, 8 AM – 9 PM local time).

From  Suspend Service FAQs

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why would verizon want to make it easy to drop a line?

[deloused]

If They wanted to quickly lower revenue