Highlighted

change billing date to the first of the month

mestraca
Member

Can I request my bill due date be changed to the first of the month?  I am a government employee and get paid on the last day of the month.  I get calls 3 or 4 times a day to pay my bill, as well as texts,  for two weeks before I get paid to pay my bill.

Labels (1)
Tags (1)
1 Solution

Correct Answers

Re: change billing date to the first of the month

ynggrsshppr91
Sr. Member

Just call into Customer Care and they will change it right there for you.

View solution in original post

Re: change billing date to the first of the month

ynggrsshppr91
Sr. Member

Just call into Customer Care and they will change it right there for you.

View solution in original post

Re: change billing date to the first of the month

Community Manager
Community Manager

Hello Mestraca
I would be happy to review your account and see what we can do. Please reply to my private message.

JoeL_VZW
Follow us on Twitter @VZWSupport

0 Likes

Re: change billing date to the first of the month

2639ada13
Member

This is ridiculous… A customer should be able to make this simple change on the website independently.

Re: change billing date to the first of the month

Community Manager
Community Manager

2639ada13, your feedback is greatly appreciated. We are always looking for ways to improve, so the options for changing the cycle and due dates online will be explored. Currently, only customer service can make this change due to the proration’s caused leading to two bills in 45 days with prorated charges. We need to ensure the proper disclosure is provided to ensure the customers know the type of experience this change will cause over the new two months till the account is back on one full billing cycle. Does this help?

DavidC_VZW

0 Likes