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call center closes at 9 and cu forcing customers to use live chat that has an extended wait time until you can talk to some

mpiriemon
Member

what a joke of a company.  call center closes at 9 pm and I'm forced to go to live chat and have been waiting for 15 minutes to "chat" with a live rep.   oh how I hate verizon.  once my last line is close to ending it's contract I will be switching carriers.   too many options to tolerate cruddy customer service from verizon

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Re: call center closes at 9 and cu forcing customers to use live chat that has an extended wait time until you can talk to some

bearone21
Leader

other service providers cs might not be open after 9, better check before you go!!

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Re: call center closes at 9 and cu forcing customers to use live chat

Community Manager
Community Manager

We are sorry to read that you are having a hard time getting a hold of an agent when chatting with us, and we can assist you on this platform. You can also reach out to us through Facebook or Twitter. Tell us, how may we assist you?

PedroM_VZW

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