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call and txt logs not working

Member

On the Verizon website, I went on Account, Usage Overview, then minutes details and msg details but my call and txt logs are completely empty. I have been receiving and sending calls and texts but nothing shows up, how can I view this information?

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Re: call and txt logs not working

Customer Support

Hi there, sskim2k. We'll be happy to help out! Are you trying to see current month info or older information? Here are the steps: https://www.verizon.com/support/view-usage-on-your-bill/ If this doesn't help, please let us know, and we'll be able to assist.

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