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Worst customer support experience ever

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So I ported my google number to a new verizon account about 3 weeks ago.  SUDDENLY my account was suspended.  I couldn't get help via chat online, they kept sending me an autobot to go to billing.  However my account showed paid!  I even checked my AMEX acct to make sure it posted. So, I tried calling from my phone, would put me on hold and hang up.  THEN I finally called from office phone...and I KID YOU NOT, they say "the reason your account was suspended is that you didn't answer a call from the verizon financial folks to verify your account".  WHAT????  First, I never GOT that call.  I'll most likely switch to another carrier.  This is the SAME garbage from verizon that I've encountered in the past.  

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