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Why is verizon sending account change texts to phone lines other than the account owner?

Kohld
Novice

Why is Verizon sending account change texts to phone lines other than the account owner?

It is a bit annoying that my daughter has guessed what her birthday present is because she was sent a message saying that a device was now sharing her number. Ever heard of a gift?

But even ignoring that why does anyone else on the account, besides the owner, need to be notified of changes?

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Re: Why is verizon sending account change texts to phone lines other than the account owner?

Community Manager
Community Manager

Kohld,

 

 

Oh no! I’m sorry that your daughter’s phone was alerted of an account change that spoiled her birthday surprise. This was definitely not done intentionally. Let’s make sure that the notifications on your account are set up correctly. Generally only the account owner gets the alerts, unless it was set up differently. Please click here http://vz.to/2dtxvsT for information about how to check who receives the alerts notifications on your account. You will refer to #5 & #8. Please let us know if you run into any hurdles along the way.

 

 

 

AliciaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!"

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Re: Why is verizon sending account change texts to phone lines other than the account owner?

Community Manager
Community Manager

Kohld,

 

 

Oh no! I’m sorry that your daughter’s phone was alerted of an account change that spoiled her birthday surprise. This was definitely not done intentionally. Let’s make sure that the notifications on your account are set up correctly. Generally only the account owner gets the alerts, unless it was set up differently. Please click here http://vz.to/2dtxvsT for information about how to check who receives the alerts notifications on your account. You will refer to #5 & #8. Please let us know if you run into any hurdles along the way.

 

 

 

AliciaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!"

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