Why is my line all of a sudden going over data usage?

Loreal65
Member

@Please excuse my ignorance,  but  all of a sudden, my line is the one going over the data usage limit and I don't understand why, aside from using Facebook, which I've been using all along.   I would have thought the overage would be due to my son.

I don't think I'm doing anything different.

I also find the plans to be confusing.  I thought with the new Edge plan,  I would be saving money, but I'm not.

I'm paying way too much for a phone plan, even with my discount.

What the heck am I doing wrong?   Do I need to sign out of facebook  each time or is there a way to clear it?????

I don't know.....I'm working too hard to deal with this crap.

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Re: Why is my line all of a sudden going over data usage?

Community Manager
Community Manager

We want you to always get the most out of your data, Loreal65! What type of device do you have? Login via http://www.vzw.com/datautilization for an excellent new tool to get an idea of where your usage has been going! May I ask what exact plan are you on? How many lines do you have and how many are on Edge?



Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

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Re: Why is my line all of a sudden going over data usage?

SuzyQ
Sr. Leader

Check your Facebook settings; they recently changed the video to auto play and unless you set it to ONLY autoplay the video over wifi, or not to auto play at all, Facebook can use a lot of data quickly.