Why is my line all of a sudden going over data usage?

Member

@Please excuse my ignorance,  but  all of a sudden, my line is the one going over the data usage limit and I don't understand why, aside from using Facebook, which I've been using all along.   I would have thought the overage would be due to my son.

I don't think I'm doing anything different.

I also find the plans to be confusing.  I thought with the new Edge plan,  I would be saving money, but I'm not.

I'm paying way too much for a phone plan, even with my discount.

What the heck am I doing wrong?   Do I need to sign out of facebook  each time or is there a way to clear it?????

I don't know.....I'm working too hard to deal with this crap.

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Re: Why is my line all of a sudden going over data usage?

Customer Support

We want you to always get the most out of your data, Loreal65! What type of device do you have? Login via http://www.vzw.com/datautilization for an excellent new tool to get an idea of where your usage has been going! May I ask what exact plan are you on? How many lines do you have and how many are on Edge?



Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

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Re: Why is my line all of a sudden going over data usage?

Sr. Leader

Check your Facebook settings; they recently changed the video to auto play and unless you set it to ONLY autoplay the video over wifi, or not to auto play at all, Facebook can use a lot of data quickly.