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Why is my bill so dang high?

Steffy30
Member

Verizon screwed up my bill when my daughter traded her old iphone for the new 6plus. When i went to discuss this with them, they said they paid off the wrong phone and would reverse it. Now i am showing my bill to be almost 3X more than usual. What the heck is going on?

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Re: Why is my bill so dang high?

vzw_customer_support
Customer Support

We want to ensure you always receive accurate invoices, Steffy30. What are the extra charges seen on the invoice? When was the phone upgraded? What is the date on the invoice?
YaleK_VZW
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