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Why is my bill always different on My Verizon than what it really is?

bspasek
Member

why is my bill always different on my verizon than what it really is?

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Re: why is my bill always different on my verizon than what it really is?

Ann154
Expert

How do you mean? The amount due is different? The usage details are different? What?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: why is my bill always different on my verizon than what it really is?

bspasek
Member

always the amount due is different... I made a payment back on february 19th and it doesn't reflect that payment even after calling customer service many times and they say it is corrected...

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why is my bill always different on my verizon than what it really is?

bspasek
Member

This forum sucks. Verizon wireless customer support is just as bad. I am done with verizon... Hello At&t

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Re: why is my bill always different on my verizon than what it really is?

ttipgem
Sr. Member

You are denigrating the forum, but you haven't provided any information so that others can provide assistance.

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Re: why is my bill always different on my verizon than what it really is?

Community Manager
Community Manager

Hello bspasek! As a fellow customer, I believe in consistent information from Verizon Wireless as well. If I understand you correctly, you're wondering why your actual balance due is different from your billing statement (for example, you may have an actual balance due of $145.00 but your bill shows that you owe $275.00). If that's the case, the reason is likely due to the time and date of your last payment. If you made a payment of $130.00 between the day that the bill was created and the day that you looked at the bill, that would explain the difference.

If I'm off point here, please let me know by sharing more details. I don't want you to feel upset over what you're seeing on  your bills. Thanks!

DionM_VZW
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