Hi Nbunny, I can understand the importance of getting some form of commincation related to your trade in request. I am here to help you with your trade in concern. I appreciate what Tradeintrick asked in order to help as well. Did you receive a confirmation email that you complted the form online? This should have come to you and if it did not come in your email inbox, please check your spam folders. Here's a link for more reference http://tiny.cc/qh3m5x . Let me know if you need any further assistance. EdwinW_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!