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Why does my account show a call originated in a city 15 miles away?

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Could someone explain how a phone on my account showed a call originated in a city 15 miles from where the person with the phone was suppose to be? Person claims phone records are wrong.

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Re: call originated

Expert

The address of the cellular tower itself might listed as in that particular city/town.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: call originated

Expert

The address of the cellular tower itself might listed as in that particular city/town.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

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Re: call originated

Community Manager
Community Manager

JLGRIZ1992, you definitely deserve an explanation. That wireless device is designed to retrieve signal from the nearest and best wireless tower in the area. The origination of that call is based on the wireless tower that the device retrieves signal from. However, that wireless tower can cover a very large area that can exceed the distance of 15 miles. As a result, it's very possible that the caller may have been where they claimed to be which is 15 miles away from were the cellular tower is located. I hope that this information is helpful to you.

 

LasinaH_VZW

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Re: call originated

Member

I understand this explanation. However, Is it the origination of the person calling or the origination of the Verizon customer? For example. . If I am the verizon customer and it shows an incoming call; is the origination city-the orignation of the person calling or the person being called-me (the verizon customer)? I think the reverse is clear. Like if I were to call someone then of course it would be my origination city not theirs. I just wondered if it was an incoming call. thx

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