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Why does it feel like Verizon is just constantly pushing data through my phone?

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I am new to Verizon as of September.  I am constantly running out of data at 6GB and never had issues when I had 4GB with the same apps and usage at Tmobile.  I still have a 4G LTE phone, listen to Spotify all day (mostly downloaded stuff) and have the same surfing habits.  I find that on this iphone, I can't even send most text messages unless I have data enabled?  Why do I need data to send messages!?  What other apps/functions are using data behind the scenes?  I turned off Wi-Fi assit; I've stopped all push messages from email, FB, Insta, etc.  Why am I constantly running up against my 6GB of data!?  It can't all be Spotify and Facebook.  Is this Verizon/Apple's sneaky way of making me download music from iTunes?  Making it ridiculously expensive for me to listen to music through an app that they don't own?  It's data gouging.  Now they want to offer me 12GB of data for only $19 more per month!?  Just so I can run up against THAT limit?  I pay $110/mo for a phone that I have to shut off the data for 10 days until it recycles.  That's unacceptable.  I can't wait to pay off this money pit.

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Re: Why does it feel like Verizon is just constantly pushing data through my phone?

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I think I may have just solved my Spotify data problem: For future

reference and help to others: You can adjust your settings in Spotify for

streaming quality. 160kpbs or "normal" quality stream and download quality

will give you about 3x as much music for the same data usage. If I stick

with downloaded music and adjust these to "lower quality" settings, the

data will likely decrease. I am going to give this a try for the next 10

days, and on through the next full billing cycle and watch my data

CLOSELY. If my data continues to drain, then I will know there is

something seriously wrong with this phone and/or this service through

Verizon.

On Tue, Feb 9, 2016 at 2:30 PM, Junemccann1983 Cheekles <

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Re: Why does it feel like Verizon is just constantly pushing data through my phone?

Community Manager
Community Manager

June_McCann,


We're happy to see that you've joined the VZW family. However, we certainly want to ensure your data concerns are addressed today.  Let's see what we can find out.



What exact model iPhone are you using? Have you checked your cellular usage settings? The iPhone will track and report exactly how much data is being used on your phone so we can get a better understanding of your usage.


Also, iMessaging and some 3rd party applications do require a cellular connection. You can turn off iMessaging in your settings and choose to only use standard SMS if you'd like.



TrevorC_VZW


Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why does it feel like Verizon is just constantly pushing data through my phone?

Member

Thanks for responding; but the website would not let me reply to your

"answer". I have an iPhone 6 plus. I have checked all my cellular usage

settings. I found a forum on how to stop the iphone from draining data;

which is how I learned to turn off the Wifi assist and push messages. I

still think Verizon's data analysis is wildly inaccurate. For my data

usage to jump to almost 2x what I had experienced with Tmobile is more than

suspicious. Add to it the fact that I am constantly asked to pay another

$10, $20 to increase my data. It does not need to be increased; Verizon

needs to figure out how to stop draining the data from these devices. This

cannot just be an Apple problem. This is much bigger than that - and I

refuse to pay another dime for data when all I am doing is listening to

streaming music and checking FB and Instagram occasionally - and even at

that, I stopped those apps from automatically playing videos to save even

MORE data. I see kids on their phones watching Youtube, playing games,

chatting online ALL DAY. I am nowhere near that level of data usage and I

feel like I am being raked over the coals.

On Tue, Feb 9, 2016 at 11:08 AM, Verizon Wireless Customer Support <

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Re: Why does it feel like Verizon is just constantly pushing data through my phone?

Community Manager
Community Manager

The legwork you’ve done thus far is commendable, June_McCann. My colleague Trevor had a good suggestion to springboard us into a more detailed look at what’s using data. On your device, go to Settings> cellular > on this screen you will see your app icons and how much cellular data each has used.


What ones have used more than 1GB?


To give you a feel for what we would like to do with that information, you mentioned Instagram as a program being used. Here is a help article for the app which will help you use less data going forward: https://help.instagram.com/379494505495970
As for Facebook, here’s a setting to help too:
https://www.facebook.com/help/mobile-touch/1406493312950827
Fill us in on those other apps.

DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why does it feel like Verizon is just constantly pushing data through my phone?

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How often does this "Reset" the count? Because it shows that the App Store

has used 36.6MB of data; and that is literally impossible for one month as

I know I did not pay overage fees in that ballpark. So this tally is way

off. Facebook, Instagram, and Spotify are my biggest data drains that are

in GB territory. And as I mentioned earlier, I have exhausted all "save

data" settings and tips from my previous research. For Spotify, I listen

to largely downloaded music - and even if I was to stream a playlist online

every single day, it should not be draining over 6GB of data in less than

one month's cycle.

On Tue, Feb 9, 2016 at 12:49 PM, Verizon Wireless Customer Support <

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Re: Why does it feel like Verizon is just constantly pushing data through my phone?

Community Manager
Community Manager

It should give the last time "Reset Statistics" was tapped all the way at the bottom of that screen, just below "Reset Statistics".  As to the app store, be sure to go to  Settings > iTunes & App Store, and turn "Use Cellular Data" off.


We have another tool to help point us in the right direction called the data utilization tool. When you visit here: http://www.verizonwireless.com/support/data-utilization-faqs/ and go to question two. What types of data does it show using this tool?



DavidH_VZW
Follow us on Twitter @VZWSupport
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Re: Why does it feel like Verizon is just constantly pushing data through my phone?

Member

It shows me the same information I have told you in the last three emails:

Audio (Spotify) 40%, Social Networking 23%, and the rest at ~10%. I've

already turned off cellular data to virtually all of my applications

besides Spotify, FB, Insta, and Safari. Everything else requires Wifi.

On Tue, Feb 9, 2016 at 2:20 PM, Verizon Wireless Customer Support <

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Re: Why does it feel like Verizon is just constantly pushing data through my phone?

Sr. Leader

June_McCann wrote:

How often does this "Reset" the count?  Because it shows that the App Store

has used 36.6MB of data; and that is literally impossible for one month as

I know I did not pay overage fees in that ballpark.  So this tally is way

off.  Facebook, Instagram, and Spotify are my biggest data drains that are

in GB territory.  And as I mentioned earlier, I have exhausted all "save

data" settings and tips from my previous research.  For Spotify, I listen

to largely downloaded music - and even if I was to stream a playlist online

every single day, it should not be draining over 6GB of data in less than

one month's cycle.

On Tue, Feb 9, 2016 at 12:49 PM, Verizon Wireless Customer Support <

iPhone has to have its data counter manually reset.   Since this past month included 2 updates to iOS, 36.6 MBs is modest.  If you meant to right GBs, you have to look at total use.

imessage uses data.  Text is free.  iMessage was introduced when text was an add on $$ and data was unlimited. 

Track your data use for one month to see where you are using data. 

IF your phone and Verizon don't have similar data use, or if you use keeps rising you may need to factory reset the phone.

MY sons both stream and listen to cached Spotify music for about 4 hours at a time.  They average 6 - 9 GBs of data a month.  the iPhones are frequently not connecting to my home wifi.  Switched one son to android and his data use is way down.  

It bothers me that iPhone cant show data by billing period (which other phones do) and has no built in data warning or off switch (which all android phones have). And data hogging features, which don't make sense because iOS is far more efficient than android - so iPhone using excess data is not a surprise, but it sure is annoying.

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Re: Why does it feel like Verizon is just constantly pushing data through my phone?

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I think I may have just solved my Spotify data problem: For future

reference and help to others: You can adjust your settings in Spotify for

streaming quality. 160kpbs or "normal" quality stream and download quality

will give you about 3x as much music for the same data usage. If I stick

with downloaded music and adjust these to "lower quality" settings, the

data will likely decrease. I am going to give this a try for the next 10

days, and on through the next full billing cycle and watch my data

CLOSELY. If my data continues to drain, then I will know there is

something seriously wrong with this phone and/or this service through

Verizon.

On Tue, Feb 9, 2016 at 2:30 PM, Junemccann1983 Cheekles <

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Re: Why does it feel like Verizon is just constantly pushing data through my phone?

Community Manager
Community Manager

June_McCann Thank you for sharing your findings, this is great information. Please keep us posted and let us know if we can be of assistance.
DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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