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Why can't I see my new account online when I log in?

Novice

Last Saturday my contract expired. The Friday before that, I signed in and bought a prepay phone and plan. When I log in now, I don't see that new account. My account only shows that my account has been disconnected.

I had my old contract phone number transferred to my new prepay plan.

I don't think I can start/sign up for a new account because my phone number did not change.

How can I see my new account online so I can add prepay payments to it?

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Re: I cannot see my new account online when I log in.

Novice

I called customer service and got this straightened out. No problem.

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Re: I cannot see my new account online when I log in.

Sr. Leader

I would call *611 to get the account number.

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Re: I cannot see my new account online when I log in.

Novice

I called customer service and got this straightened out. No problem.

View solution in original post

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Re: I cannot see my new account online when I log in.

Sr. Leader

You're welcome Smiley Happy

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