I switched to paper billing so I could have a printed history each month. My bill shows all calls made on all lines on my account. Awesome. However, text history is not included. My former carrier provided this info on my monthly bill for which I paid $5 a month. I don't mind paying but have been told I cannot get text info on my printed bill. Why can't I? I'm considering going back to my former carrier so I can once again have all the info I need each month. Text history is shown online on My Verizon but I don't have a printer and downloading PDFs each month is a pain and takes up phone space.
Xsweetmary, we definitely want to make sure that you can get the most from your services with us. When it comes to the message history for texts on your account, this information will only be able to be provided to the Account Owner online via the My Verizon account. This is set up as a privacy measure for our Verizon Wireless customers to prevent this information to be seen by any unwanted people that can gain access to the paper bill.
JoseL_VZW
Follow us on Twitter @VZSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Xsweetmary, we definitely want to make sure that you can get the most from your services with us. When it comes to the message history for texts on your account, this information will only be able to be provided to the Account Owner online via the My Verizon account. This is set up as a privacy measure for our Verizon Wireless customers to prevent this information to be seen by any unwanted people that can gain access to the paper bill.
JoseL_VZW
Follow us on Twitter @VZSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
But it's not a privacy issue when call logs are available for all lines on a paper bill?
