• Community Home
  • Community Home
  • Android
    • Samsung
      • Samsung Galaxy S Series
      • Samsung Galaxy Note
      • Samsung Galaxy Tab
    • Motorola
      • DROID
      • Moto Z Droid
    • Google Pixel
    • Verizon Ellipsis Tablets
    • HTC One
    • LG
    • Xperia by Sony Ericsson
    • Android General
  • Apple
    • Apple General
    • iPhone Pro 12
    • iPhone 11 / 11 Pro / 11 Pro Max
    • iPhone X / Xr / Xs
    • iPhone 8
    • iPad
    • iPhone 7
    • iPhone 6
    • iPhone 5
    • iPhone SE
    • iPhone 4
  • Additional Products
    • Accessories
    • Blackberry
    • Windows Phone
    • Jetpack 4G LTE Mobile Hotspot
    • Network Extender
    • Verizon 4G LTE Router
    • Verizon Ellipsis Jetpack
    • Verizon SmartHub
    • Additional Products General
    • Basic Phones
  • Services
    • My Verizon
    • 5G
    • Prepaid Plans
    • 4G LTE - LTE Advanced
    • Bring Your Own Device
    • Verizon Smart Family
    • International Travel
    • Verizon Cloud
    • Verizon Messages
    • Verizon Wireless Services General
    • Voice and Broadband Calling Plans
    • Total Mobile Protection
    • My Business Account
  • Community Central
    • Community Announcements
    • Suggestions for this Community
    • Community Blog
    • Off-Topic Lounge
Sign in
  • My Verizon Member
  • Community Member Only
Help
  • Verizon Community
  • :
  • Services
  • :
  • My Verizon
  • :
  • Re: Why can't I get text history on my monthly pap...
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
More Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Printer Friendly Page
Correct Answer!

Why can't I get text history on my monthly paper bill?

  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Xsweetmary
Xsweetmary
Member
‎10-18-2018 10:48 PM

I switched to paper billing so I could have a printed history each month. My bill shows all calls made on all lines on my account. Awesome. However, text history is not included. My former carrier provided this info on my monthly bill for which I paid $5 a month. I don't mind paying but have been told I cannot get text info on my printed bill. Why can't I? I'm considering going back to my former carrier so I can once again have all the info I need each month. Text history is shown online on My Verizon but I don't have a printer and downloading PDFs each month is a pain and takes up phone space.

Labels (1)
Labels
  • My Bill

1 person had this problem.
I have the same question
0 Likes
Reply
2 Replies
  • All Community topics
  • Previous Topic
  • Next Topic
Correct Answer!

Re: Why can't I get text history on my monthly paper bill?

  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
vzw_customer_support
vzw_customer_support
Customer Support
‎10-20-2018 11:00 PM

Xsweetmary, we definitely want to make sure that you can get the most from your services with us. When it comes to the message history for texts on your account, this information will only be able to be provided to the Account Owner online via the My Verizon account. This is set up as a privacy measure for our Verizon Wireless customers to prevent this information to be seen by any unwanted people that can gain access to the paper bill. 

JoseL_VZW

Follow us on Twitter @VZSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Reply
Correct Answer!

Re: Why can't I get text history on my monthly paper bill?

  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
tikibar1
tikibar1
Sr. Leader
‎10-21-2018 07:04 AM

Verizon Wireless Customer Support wrote:

Xsweetmary, we definitely want to make sure that you can get the most from your services with us. When it comes to the message history for texts on your account, this information will only be able to be provided to the Account Owner online via the My Verizon account. This is set up as a privacy measure for our Verizon Wireless customers to prevent this information to be seen by any unwanted people that can gain access to the paper bill.

JoseL_VZW

Follow us on Twitter @VZSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

But it's not a privacy issue when call logs are available for all lines on a paper bill?

1 Like
Reply