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Why Won't Verizon Honor The Price They Quoted Me For Switching?

During my transition to the unlimited the review page told me that our line access fees would Be $15. Then I hit confirm and then the confirmation page stated the same thing so I saved a Pdf of it.

When I calll in I am basicallly told to bad even though I have proof. I have been a customer over 8 years and have nine lines on the plan. I can't believe i am being treated like this. I have talked to over 10 people now. Verizon should honor what they quoted even if it was a error. It's literally $5 per line come on Verizon. Are you willing to lose 9 lines over $5 a line.

Can I please get this taken care of? AT&T is looking better and better every day.

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Re: Verizon willl not honor what they quoted when switching to Unlimited

Hi

Since I posted this i have been contacted by the Verizon executive team. We have come to an agreement.

View solution in original post

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Re: Verizon willl not honor what they quoted when switching to Unlimited

Sr. Leader

It's because the price of thenolan is published for all to read.  The published prices trump a computer error. 

And yes, Verizon is fine with losing you.  They are still the best network and they know it.

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Re: Verizon willl not honor what they quoted when switching to Unlimited

Sr. Leader

You knew the screen was wrong, and playing like you didn't know.

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Re: Verizon willl not honor what they quoted when switching to Unlimited

Community Manager
Community Manager

silverracerzx2 We pride ourselves on superior customer service and want to make  you proud of us too. Let's get this straightened out. I’ve sent you a  private message here in the forum. Please check your inbox at  https://community.verizonwireless.com/inbox to discuss further details  about your concern.

EvelynR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Verizon willl not honor what they quoted when switching to Unlimited

Hi

Since I posted this i have been contacted by the Verizon executive team. We have come to an agreement.

View solution in original post

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