Why Was The Bill Layout Changed?

JATHOMP2
Member

Why did you take off the previous month amount paid that needs to be on the bills when you receive it

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Re: bills

Community Manager
Community Manager

It is important to us that you are satisfied with how your bill is presented, JATHOMP2 and I’d be happy to help you today. We want to be sure that you are clear on why our billing has been redesigned.
Our new bill layout was implemented due to customer feedback and efficiency purposes. Just for clarification, is there an issue that needs to be reviewed from your current or previous bills? Please reach back out to us when you have the opportunity and we will be ready to continue helping.

SteveR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Highlighted

Re: bills

Community Manager
Community Manager

It is important to us that you are satisfied with how your bill is presented, JATHOMP2 and I’d be happy to help you today. We want to be sure that you are clear on why our billing has been redesigned.
Our new bill layout was implemented due to customer feedback and efficiency purposes. Just for clarification, is there an issue that needs to be reviewed from your current or previous bills? Please reach back out to us when you have the opportunity and we will be ready to continue helping.

SteveR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

View solution in original post

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