Why Is A Blocked Number Still Able To Text Me?

How do I block a number from messaging my phone even after it has been added to my blocked list?

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Re: Blocked number still texting

Community Manager
Community Manager

Steve2.0manage, we want to help you get rid of that nuisance. There are a few different online services that you can use to block calls and messages from specific contacts. The Call and Messaging Block feature will allow you to block up to 5 contacts. Let's make sure that you completed the correct steps on adding that phone number to the block list http://vz.to/2lqeQ5J Are you logged in online at My Verizon as the Account Owner when adding that phone number? http://vz.to/1ipgNn0


LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Blocked number still texting

Ann154
Expert

Which phone model do you have? How did you block the number?

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Re: Blocked number still texting

LG V20. I put the number on my blocked calls list where I could only block 5 numbers.

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Re: Blocked number still texting

Ann154
Expert

Do you use the Verizon Messages application? Could the message be sent as a chat message instead of SMS?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Blocked number still texting

I do not use that. I'm not sure if its a chat

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Re: Blocked number still texting

Ann154
Expert

The five free blocks in your MyVerizon account online should have prevented them from texting you unless they and you are connected through another application that gets around the text message system and sends the message over the data network.

The block on the phone itself will still allow them to send the message, but doesn't notify you of the message received.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Blocked number still texting

Community Manager
Community Manager

I'm really concerned to see unwanted messages are still coming through, Steve2.0manage. It sounds like you're using Call & Message Blocking https://www.verizonwireless.com/support/blocks-comparison/ . How long ago did you add the number to your blocked list? Are the text messages reflecting from a ten-digit mobile number when you look in your phone's messages?



JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Blocked number still texting

That's what I'm using. I blocked it a month ago and it is showing a 10 digit number that's blocked

Re: Blocked number still texting

Community Manager
Community Manager

Steve2.0manage, we want to help you get rid of that nuisance. There are a few different online services that you can use to block calls and messages from specific contacts. The Call and Messaging Block feature will allow you to block up to 5 contacts. Let's make sure that you completed the correct steps on adding that phone number to the block list http://vz.to/2lqeQ5J Are you logged in online at My Verizon as the Account Owner when adding that phone number? http://vz.to/1ipgNn0


LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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