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Why Can't I Log Into My Account?

Novice

Since last month I can't login to my account.Screen Shot 01-26-17 at 08.25 AM.PNG

I have had the same info for years.  I can only access account now through the temporary password, once I close this page I will have the same problem again. I have tried Chrome, Firefox and Edge and login doesn't work for any of them

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Re: cannot log in says the information entered isn't what is on file

Novice

I got it fixed, I went through the facebook page and they helped me there.

View solution in original post

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Re: cannot log in says the information entered isn't what is on file

Community Manager
Community Manager

debgram1 - I apologize for the issues your having with your My Verizon account. I rely on being able to sign into My Verizon account on a daily basis. I am glad you brought this issue to our attention. I am confident that we will get the sign in issue you're having resolved. Are you having these issues when you log in using a smartphone and a PC? When you originally sign up for a My Verizon account did you do it via the My Verizon mobile application or on a computer?

JacobV_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: cannot log in says the information entered isn't what is on file

Novice

I got it fixed, I went through the facebook page and they helped me there.

View solution in original post

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