Why Am I Having Trouble Printing Out A Return Label?

STAROB5
Member

I have been trying to print a return label for weeks and I have been given the run around. I'm just trying to send you all this trade in device. This shouldn't be this difficult. Please just email me a printing label. There is NO option to print it under my verizon. I even called in and when the woman went to transfer me, she mistakenly disconnected the phone. Now I'm on hold again.

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Re: Major Issues Trying to Print a Simple Return Label.

Community Manager
Community Manager

STAROB5 let's make sure this is a smooth process. Here is a link that will take care of it: http://vz.to/2e6KJbR


RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Major Issues Trying to Print a Simple Return Label.

Community Manager
Community Manager

STAROB5 let's make sure this is a smooth process. Here is a link that will take care of it: http://vz.to/2e6KJbR


RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: Major Issues Trying to Print a Simple Return Label.

Ldbb8
Member

That link doesn’t help

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Re: Why Am I Having Trouble Printing Out A Return Label?

gabschaz
Member

I am having the same problem.  Getting the runaround from every tech I speak to.  Why is such a simple procedure so difficult?  So we can get charged for not returning phones in time???  

 

Re: Why Am I Having Trouble Printing Out A Return Label?

bearone21
Leader

when i added asamsung  wi fi printer i had to dl the samsung print manager.

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Re: Why Am I Having Trouble Printing Out A Return Label?

Community Manager
Community Manager

gabschaz, we know how important it is to be able to print a return label in order to have your device shipped back to us. What steps did you take to print it? You can print a return label by following this link:  http://www.vzw.com/printlabel. You can also print a label from your My Orders section in your My Verizon. What happens when you follow those steps?  EricaG_VZW

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Re: Why Am I Having Trouble Printing Out A Return Label?

KEIWOO41
Member

This link does not work either.. This should not be difficult

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Re: Why Am I Having Trouble Printing Out A Return Label?

Community Manager
Community Manager

Thank you for this information, KEIWOO41. Are you able to log in to your My Verizon Account?

 

PeterP_VZW

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