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Who can can help me decide whether to use the Device Payment Plan or Contracts?

lwynkoop429
Member

My phone is due for an upgrade. I have two other phones on my contract but their phones aren't eligible until July 14 and June 15. I want a breakdown of both the contract more everything plan and the edge more everything plan. I would like to try and sync all three phones together with the same date for renewal. I spoke to a customer service rep last night who told me it would e 180 for three new phones and monthly total charges for what I wanted. She did not email as she indicated she would with all the breakdowns for what I asked for. Is there anyone at verizon that knows what they are doing? You keep saying you don't want to lose customers but if this is the way you do business, it isn't any wonder people are leaving. I am very frustrated and have been a customer for well over 15 years.

Help please.

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Re: Who can I talk to that can help me decide Edge over Contracts and new phones?

rcschnoor
Sr. Leader

What breakdown do you want. If you look on the website, the monthly Edge price is listed next to each phone. The one time contract price is listed next to each phone. Information on the More Everything plan is listed HERE. If entering into a new contract, there is a $30 upgrade fee for each line upgrading on contract.

If you purchase a phone on the Edge plan and have less than 10 GB monthly allowance, you will get a $10/month discount on your phone access fee. If you have 10 GB or more monthly allowance, you will get a $25/month discount on your phone access fee.

If you want to sync all three phones together with the same date for renewal, it sounds as if you want to enter into a contract. To do so, you would have to wait until your other 2 phones have completed their contracts and then purchase 3 new phones at the same time. Then you would be able to get a discounted upgrade again on all 3 lines in 2 years.

If you want to sync on the Edge plan, you could currently upgrade all 3 lines. With the 2 lines still under contract, you would have to return them to Verizon in good working order to upgrade onto the Edge plan. With the line out of contract, you would not have to return the phone to Verizon. You would then be able to upgrade again on all 3 lines in as little as 30 days, once you have paid off 50% of your phones cost. If upgrading before 12 months, you would have a baloon payment on each of the phones to bring the total of your payments up to 50% of the phone's cost. Once you reach the 12 month point in your payments, you will have already paid 50% of the phone's cost and would therefore not have the balloon payment. When upgrading on Edge, you will have to return the phones in good working order to upgrade. Once you have completed your Edge payments, though, you would be able to keep the phone.

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Re: Who can I talk to that can help me decide Edge over Contracts and new phones?

rcschnoor
Sr. Leader

What breakdown do you want. If you look on the website, the monthly Edge price is listed next to each phone. The one time contract price is listed next to each phone. Information on the More Everything plan is listed HERE. If entering into a new contract, there is a $30 upgrade fee for each line upgrading on contract.

If you purchase a phone on the Edge plan and have less than 10 GB monthly allowance, you will get a $10/month discount on your phone access fee. If you have 10 GB or more monthly allowance, you will get a $25/month discount on your phone access fee.

If you want to sync all three phones together with the same date for renewal, it sounds as if you want to enter into a contract. To do so, you would have to wait until your other 2 phones have completed their contracts and then purchase 3 new phones at the same time. Then you would be able to get a discounted upgrade again on all 3 lines in 2 years.

If you want to sync on the Edge plan, you could currently upgrade all 3 lines. With the 2 lines still under contract, you would have to return them to Verizon in good working order to upgrade onto the Edge plan. With the line out of contract, you would not have to return the phone to Verizon. You would then be able to upgrade again on all 3 lines in as little as 30 days, once you have paid off 50% of your phones cost. If upgrading before 12 months, you would have a baloon payment on each of the phones to bring the total of your payments up to 50% of the phone's cost. Once you reach the 12 month point in your payments, you will have already paid 50% of the phone's cost and would therefore not have the balloon payment. When upgrading on Edge, you will have to return the phones in good working order to upgrade. Once you have completed your Edge payments, though, you would be able to keep the phone.

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Re: Who can I talk to that can help me decide Edge over Contracts and new phones?

Community Manager
Community Manager

@lwynkoop429,

15 years is definitely a long time and I truly appreciate the loyalty. Let's keep this relationship going strong for many more years.

@rcschnoor, provided some great information regarding the More Everything plans and the Edge program. Keep me posted if you need additional assistance.

JohnB_VZW

Follow us on Twitter @VZWSupport

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