Where can I find the recharge history or receipt for my last recharge?

Member

HI, I recharged my prepaid Jetpack in July.

I tried to find if there any recharge history or billing for that.

However, I cannot find any in my account summary page.

Is there anyway I can get back the recharge summary or proven amount receipt that I recharged in Jul?

I need it as proven record to claim my company.

Looking forward for ur reply.

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Re: Where can I find the recharge history or receipt for my last recharge?

Community Manager
Community Manager

We are here to provide the information needed imtopt1. We always want you to have access to all of your records. To make sure the right information is provided, it your jetpack connected through our postpay or prepay service? Check out this link and see if this is what you were looking for http://www.verizonwireless.com/support/my-documents-and-receipts-faqs/ .


JorgeO_VZW
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Re: Where can I find the recharge history or receipt for my last recharge?

Member

Hi,

There's no Bill Page in my Verizon.

I think it's because of my prepaid account.

In this case, is there any way to get back the Bill statement that I paid in July?

Furthermore, I was hardly to sign in the past few weeks.

I typed in my password mistakenly few weeks ago.

I managed to reset my password with my e-mail.

However, it keeps asking me for a Pin from my Jetpack to sign in.

As I am currently out of US for the coming 2 years as well, my jetpack cannot receive any pin out of US.

Anyway to bypass this pin issue?

I keep trying to sign in for the past few weeks without success.

Somehow, I manage to sign in today without asking the pin.

Anyway, pls kindly provide me the bill statement of my July recharge.

Also, pls do contact me by imtfkc@cathaypacific.com as I'm afraid that I cannot sign in again after today.

Thx & Brgds

Felix

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