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When do I get my gift card for my trade in?

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I have been waiting for over a month for the gift card of $200 for my iphone trade-in.  Is this normal?  On my receipt there is an entry for my $200 phone trade in and a corresponding  "VZ RECYCLE GIFT CD" which I assumed refers to a gift card.  The salesperson said the gift card would come in an e-mail but I haven't received any email.   When I try to check on the status of the trade-in online, I have to put in a submission id from my recycle confirmation email but I never received any email so I don't have any submission id.   Can anyone help?   Thanks.

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