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When I got my new phone I backed up my contacts to backup assistant plus. I loaded the app on my new phone but it won't retrieve my contact pictures.

Member

How can I get my contact pictures on backup assistant plus? I backed up before I activated the new phone and the app says it runs but no pictures ever come.

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Re: When I got my new phone I backed up my contacts to backup assistant plus. I loaded the app on my new phone but it won't retrieve my contact pictures.

Customer Support

Notejim, Backup Assistant provides a secure method of backing up your contacts. It only backup contact information not ithe pictures associated with those contacts. You must reassign the images manually after your contacts are placed on the new phone.
AlbertoR_VZW
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