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Waiving payments during shelter at home?

Member

I've had to close my business during shelter at home and many of my subscriptions have waived my billing for the next 2 months.  Has anyone had success getting Verizon to do so? I'm stuck in phone and chat heck loops trying to get through to them to find out. If it's not possible I plan on just cancelling my account and going with another lower cost provider like Consumer Cellular

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Re: Waiving payments during shelter at home?

Sr. Leader

If you look to the right on your screen you will see a blue box labeled COVID-19. Please read all the information you should find your answer there, or how to contact AT&T if you do not find your answer

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Re: Waiving payments during shelter at home?

Community Manager
Community Manager

We understand this is a difficult situation for everyone, and we assure you our goal is to help you in the best way possible, dc61. ur customers are always first in our minds, and we'll definitely monitor the situation and make changes as necessary. At this time we are not charging any late fees or will not be interrupting service through May 13, 2020. Do you need assistance with your account at this time?

 

RachelM_VZW

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