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WHY DOES IT SAY I HAVE THEM AND PAY FOR THE SERVICE AND CANNOT GET THEM???

Member

BUT IT WONT LET YOU SEE THEM. I JUST TRIED. 6/9/2020. 71,000 MESSAGES FROM AN EX AND BACKED UP WHEN GOT NEW PHONE BUT DOESNT ALLOW ME TO SEE THE ONES PRIOR THE TRANSFER TO NEW PHONE , ONLY THE ONES SINCE NEW PHONE. THEN WHAT? WHY DOES IT SAY OI HAVE THEM AND PAY FOR THE SERVICE AND CANNOT GET THEM???

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Re: Can I get a record of text messages from my account?

Customer Support

We totally understand wanting all of your messages, SYA56. We are here to help. 

 

What model phone do you have? Also, we want you to be aware that most phones cannot support 71,000 messages. Most model phones are only able to have up to 300 messages per contact or a total amount for all messages together.

 

StevenG_VZW

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