The live customer service used to be so good. I have been on hold for 26 minutes. The long waits happen when trying to speak to a human.
I'm sorry you had to wait Ebeecelly. We would love to help here. What can we assist with?JoeL_VZW
That's what happens when Verizon doesn't hire enough, pay enough and fellow customers holding up the line for stuff they can do themselves.