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Verizon up is bringing me down

Member

I have been trying each month to claim my Verizon up reward, no luck. I understand that this is suppose to be a nice "gift" for Verizon users, thank you but no thank you. This has caused me more time and effort than the "gift" is worth. I just want to pick, claim and be able to use. NEVER has this happened. I have called to speak to someone about this, no idea. "We don't help with app",  is this suppose to make me want to stay with Verizon? I'm getting a little sick of having a "live chat" with a computer. Where are the real people? 

Just tell me how to get the $3.00 reward which by now is over $20 actually 3 does not go into 20. $24 or more. When the program started it was actually $5, I've not even tried to claim for months because its never worked.

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Re: Verizon up is bringing me down

Community Manager
Community Manager

We want you to take advantage of the rewards, sorry to see that you've been having trouble. Let's work together to ensure you are able to claim those rewards. What happens exactly when you try to claim a reward?

 

GeorginaG_VZW

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Re: Verizon up is bringing me down

Sr. Member

That's because Verizon Up has their own department. Verizon Up has worked fine for me without issue. Uninstall and reinstall the app to see if that helps.

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Re: Verizon up is bringing me down

Member

I claim the offer, it asks email address of where to send gift card. I enter address and the button that says "send gift card" does not work. I enter address press done, nothing. Option below says "select a different card" choose different one, same thing.

 

I have never been able to claim or receive any of the offers since Verizon up started in 2017

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Re: Verizon up is bringing me down

Community Manager
Community Manager

Hello, doodle20. We want you to enjoy the full benefit of Verizon Up Rewards. So I understand your concern when the redeem gift card option doesn't work. For further assistance, please contact our Verizon Up specialists at 866-895-5579. Our hours of operation are Monday-Friday 8:00 AM - 8:00 PM ET and Saturday-Sunday 8:00 AM - 6:00 PM ET. I hope this is beneficial.

TracyB_VZW

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