Verizon’s Blocking Services NOT Working

Member

I have been getting random spam text messages every few days like clockwork, and I am at my wits end. This started randomly out of the blue, and they always come from a different (probably randomly generated) gmail account, so blocking one specific email address wouldn’t help.

 

The issue is, I know HOW I would go about blocking a domain (www.gmail.com), but when I go to “My Verizon” and into “Blocks” and “Block emails and Domains,” when I put in the domain “www.gmail.com” (or any other domain, because I’ve tried several others) I get an error message that says “We are unable to block www.gmail.com on this device(s):“...I called a Verizon agent and she checked my account and said that I SHOULD be able to use this feature, but no matter what I try, I can’t get it to work. I also tried to select “block all text messages sent from email,” but that wouldn’t go through/save either. Therefore, I am currently stuck getting these almost daily spam emails...Someone please help!

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Re: Verizon’s Blocking Services NOT Working

Expert

If you haven't already blocked messages from the web through your MyVerizon account online, then you should enable that block. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Verizon’s Blocking Services NOT Working

Member

I have attempted to do this, but when I check the box for “block all texts sent from the web [or from email]” and hit “save,” it does not save my choice. If I go back to the page later, the box is un-checked again.

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Re: Verizon’s Blocking Services NOT Working

Community Manager
Community Manager

Hello, jdponds. We're happy to assist further. Please check your private messages. 

TracyB_VZW

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Re: Verizon’s Blocking Services NOT Working

Member

Thanks! I'll check there.

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